B2B Sales Manager
Amman, Jordan · Full-time
About the role
We are seeking an experienced B2B Sales Manager to lead the Nespresso B2B sales team and drive growth across the HORECA and corporate sectors. The role is responsible for developing and implementing sales strategies, managing and developing the sales team, growing key accounts, acquiring new business, achieving revenue and profitability targets, and ensuring a high standard of customer experience across business customers.
Responsibilities
Develop and implement sales strategies for the business unit to increase revenue and achieve sales targets. Lead, manage, and develop the B2B sales team to deliver against sales and profitability objectives. Drive new business acquisition across hotels, restaurants, cafés, and major corporate accounts. Build and maintain strong relationships with existing key customers and develop account-retention and growth strategies. Manage key accounts to support customer retention, repeat business, and further account development. Oversee the timely coordination of customer orders, including order entry, tracking, confirmations, cancellations, and delivery information. Ensure high-quality customer service and a strong overall customer experience across B2B accounts. Prepare accurate and timely sales forecasts and review performance gaps and inefficiencies. Supervise and coordinate sales activities to ensure compliance with business-unit guidelines, processes, and procedures. Conduct regular sales-team meetings to review sales techniques, new products, targets, and overall performance. Manage relevant administrative duties, including staff schedules, sales reports, and personnel-related reporting. Monitor competitor activity and market developments and report on their potential impact on the business. Coordinate with the marketing team to support the development and implementation of marketing plans, sales materials, and account-focused initiatives. Stay informed of competitor products and services, emerging sales techniques, and relevant market developments. Represent and promote the business at relevant sales, networking, and corporate events.
Requirements
Minimum 5 years of experience in B2B sales, HORECA sales, FMCG sales, or a closely related commercial field. Proven experience managing business customers and key accounts. Strong sales leadership, business-development, and team-management capabilities. Strong negotiation, communication, and relationship-management skills. Ability to develop and implement effective sales strategies. Strong understanding of sales forecasting, performance management, and commercial reporting. Fluent in Arabic and English, both written and spoken. Good computer and technology skills. Valid driver's license. Own transportation / car. Strong organizational, analytical, and problem-solving skills. Ability to work independently, take ownership, and make sound commercial decisions.