Coffee Advisor (Trade Promoter)
Amman, Jordan ยท Full-time
About the role
Join Nespresso Jordan as a Coffee Advisor (Trade Promoter), representing the brand at assigned booth and trade locations. You will engage with customers, introduce them to the Nespresso coffee experience, demonstrate machines, conduct coffee tastings, and drive sales while delivering a consistently high standard of customer service.
Responsibilities
Engage with customers at assigned booth and trade locations, understand their needs, and recommend suitable Nespresso products. Drive sales and contribute to achieving assigned sales targets. Conduct coffee tastings and demonstrate Nespresso machines in line with brand guidelines and training. Maintain strong knowledge of Nespresso coffees, machines, accessories, new products, offers, and campaigns, and communicate this information accurately to customers. Deliver a high standard of customer service throughout the sales and customer journey. Handle customer questions, feedback, and complaints professionally, escalating matters to the Trade Manager when required. Process sales and daily cash transactions accurately and in accordance with company procedures. Manage booth stock, including machines, coffee capsules, accessories, welcome sets, and point-of-sale materials. Receive stock transfers and verify the quantity and condition of items received. Apply FIFO and FEFO stock-rotation procedures and perform required inventory checks. Maintain the booth, displays, furniture, and merchandise to ensure a clean, organized, and premium brand presentation. Support the installation and update of campaign displays and promotional materials as instructed. Open and close the booth as required and maintain appropriate presence during assigned working hours. Follow assigned work schedules, operational procedures, grooming standards, and uniform policies. Complete required daily and weekly reports and administrative forms accurately and on time. Maintain Mystery Shopper service standards and use feedback to continuously improve performance. Participate in Nespresso training programs and continuously develop product knowledge and selling skills.
Requirements
Strong communication and interpersonal skills. Customer-focused attitude with an interest in sales and delivering excellent service. Confidence approaching customers, demonstrating products, and actively contributing to sales. Ability to work in a target-driven retail environment. Good organizational skills and attention to detail. Ability to handle cash, stock, and basic administrative responsibilities accurately. Ability to work independently at an assigned booth while collaborating effectively with the wider team. Fluent in Arabic and English. Willingness to work rotating shifts and at assigned locations within Amman.