Coffee Specialist
Amman, Jordan ยท Full-time
About the role
We are seeking an enthusiastic and customer-focused Coffee Specialist to join the Nespresso retail team. The role is responsible for delivering an exceptional Nespresso experience to customers across our boutiques and retail locations, promoting and selling Nespresso coffee, machines, and accessories while providing personalized product recommendations and maintaining the highest standards of customer service and brand presentation.
Responsibilities
Welcome customers and provide a professional and engaging Nespresso brand experience. Promote and sell Nespresso coffee, machines, accessories, and related products. Understand customer preferences and recommend suitable coffees, machines, and products. Conduct coffee tastings and machine demonstrations in accordance with Nespresso guidelines. Work towards assigned sales targets and contribute to the overall performance of the retail location. Maintain up-to-date knowledge of Nespresso coffees, machines, accessories, new products, campaigns, and promotional offers. Communicate product information accurately and confidently to customers. Process customer transactions and handle daily cash procedures professionally and in accordance with company procedures. Handle customer questions, feedback, and complaints professionally and escalate issues when required. Maintain a high standard of customer service at all times. Perform daily stock counts and support regular inventory-control procedures. Manage and monitor stock of machines, coffee capsules, accessories, and point-of-sale materials. Receive stock transfers and verify the quantity and condition of items received. Apply appropriate stock-rotation procedures, including FIFO and FEFO where applicable. Maintain the boutique or booth, furniture, equipment, displays, and stock in excellent condition. Install and maintain campaign displays and promotional materials according to instructions. Keep the retail location clean, organized, and visually aligned with Nespresso brand standards. Follow assigned opening and closing procedures and complete the required daily and weekly reports. Follow assigned work schedules and maintain punctual and consistent attendance. Follow company grooming, uniform, operating, safety, and customer-service procedures. Participate in Nespresso training sessions and continuously develop product and coffee knowledge. Review Mystery Shopper feedback and use it to continuously improve service and performance. Keep existing customers informed of relevant new coffees, machines, campaigns, and promotional offers when appropriate. Coordinate with Customer Care and other internal teams when customer follow-up is required.
Requirements
Strong interest in sales, customer service, and premium retail. Excellent communication and interpersonal skills. Customer-focused with a professional and positive attitude. Comfortable approaching customers and recommending products based on their needs. Ability to work towards individual and team sales targets. Strong attention to detail and ability to follow established procedures. Ability to handle cash and customer transactions accurately. Good organizational skills and ability to manage stock-related tasks. Ability to work effectively as part of a retail team. Willingness to learn about coffee, Nespresso products, and the brand experience. Ability to work rotating retail shifts, including weekends when scheduled. Professional appearance and commitment to company grooming and uniform standards.