Sales Expert (Irbid)
Irbid, Jordan · Full-time
About the role
We are seeking a proactive and results-oriented Sales Expert to join the IQOS Jordan retail team. In this role, you will engage directly with customers at our retail locations, understand their needs, present suitable products and solutions, and contribute to achieving sales targets while delivering a high standard of customer service.
Responsibilities
Engage with customers to understand their needs and recommend suitable products. Present and explain product features and benefits clearly and professionally. Actively identify sales opportunities and contribute to achieving individual and team sales targets. Build and maintain strong customer relationships to encourage loyalty and repeat business. Provide excellent customer service before, during, and after the sale. Maintain up-to-date knowledge of products, services, offers, and promotional campaigns. Participate in required sales meetings, training programs, and brand activities. Work closely with the retail team to achieve sales and service objectives. Follow company policies, procedures, and brand standards at all times. Maintain a professional appearance and represent the IQOS brand appropriately. Support the day-to-day operation of the assigned retail location as required.
Requirements
Bachelor’s degree. 1–3 years of experience in sales, retail, B2C, B2B, or a related customer-facing role. Strong interpersonal and communication skills. Ability to persuade, influence, and communicate product value effectively. Customer-focused with a strong commitment to delivering excellent service. Self-motivated and results-oriented. Ability to work independently and as part of a team. Fluency in Arabic and English. Ability to work rotating retail shifts. Strong networking and relationship-building skills.